The Kixby simplified operations and reduced costs by 50%
“Every guest at Kixby expects a premium stay, down to the smallest detail, and MadeOnSite helps us get it right. The savings caught our eye at first. A year later, what stands out is how much easier it has made my team’s day, with a partner that’s dependable and completely open with us.”
The hotel
The Kixby is a 200-room, full-service independent hotel in Midtown Manhattan. Recently renovated, it faces unique operational challenges related to a building and layout originally architected in 1901. The team was looking for a bulk amenity solution that would simplify operations and reduce overhead while maintaining the high standards that Kixby’s guests love and expect every day.
Implementing the MOS System
The MOS System was implemented in two phases. First, MadeOnSite helped develop a bespoke “KIX 1901” amenity brand with Kixby’s own signature fragrance. This coincided with implementing dispenser management best practices such as swapping protocols, cleaning procedures, and team training. Second, MadeOnSite supported the housekeeping team through the full rollout until a standard, repeatable, error-free operation became second nature. Today, the MOS System is fully integrated into Kixby’s standard operating procedures, with 24/7 support.
The Team
The housekeeping team enjoys an simplified workflow and “done for them” inventory management enabled by the MOS System. Plus 24/7 support by text, phone, or on-site visit.
The Impact
Lower amenity cost per occupied room
Less housekeeping time spent on amenities
The Guest Experience
Guests enjoy bespoke KIX 1901 shower amenities with a premium signature fragrance.
